1. Introduction

Welcome to Pay2Go.uk! By using our services, you agree to comply with the following terms and policies regarding privacy, refunds, and usage. Pay2Go.uk is managed by Ginilab Ltd, and we are committed to protecting your data and ensuring a seamless parking experience.

2. Privacy Policy

2.1 Information We Collect

• Personal Information: Name, email, phone number, and payment details.
• Transaction Data: Parking history, payment records, and booking details.
• Device & Usage Data: IP address, browser type, and website interactions.

2.2 How We Use Your Information

• Process payments and manage reservations.
• Improve service quality and user experience.
• Ensure security and prevent fraudulent activity.
• Send updates and promotional offers (if opted in).

2.3 Sharing Your Information

We do not sell your personal data. We may share it with:

• Payment processors for transaction security.
• Legal authorities if required by law.
• Service providers assisting in operations.

2.4 Data Security

We implement strict security measures to protect your data from unauthorized access or misuse.

2.5 Cookies & Tracking Technologies

Cookies are used to enhance your experience. You can manage preferences in browser settings.

3. Terms & Conditions

3.1 Use of Services

• Provide accurate information during transactions.
• Comply with parking regulations and posted instructions.
• Ensure timely arrival and departure within the booked period.

3.2 Payment & Pricing

• All fees are displayed transparently before booking confirmation.
• Payments are securely processed via our integrated system.

3.3 Liability & Disclaimers

• Pay2Go.uk is not liable for damage, theft, or loss of items left in parked vehicles.
• We do not guarantee the availability of parking beyond confirmed reservations.

3.4 Account Suspension

We reserve the right to suspend or terminate accounts violating our terms or engaging in fraudulent activity.

4. Refund Policy

4.1 Refund Eligibility

• System Errors: If a payment was incorrectly processed.
• Duplicate Transactions: If charged multiple times for the same booking.
• Service Unavailability: If the parking space was unavailable upon arrival.

4.2 Non-Refundable Cases

• A user decides not to use the service after booking.
• The booking period expires due to late arrival.
• Parking is revoked due to violation of terms.

4.3 Refund Process

• Contact Ginilab Ltd at [email protected] within 7 days of payment.
• Provide booking details and the reason for the request.
• Refund requests will be reviewed within 5 business days.

4.4 Refund Method

Approved refunds will be processed through the original payment method. It may take 3–10 business days to reflect in your account.

5. Changes to These Policies

We reserve the right to update our policies at any time. Changes will be posted on our website.

6. Contact Us

For any inquiries regarding Pay2Go.uk, please contact Ginilab Ltd at [email protected].